HAVEN Online is a national, bilingual resource hub and online reporting platform for incidents of inappropriate behaviour in the workplace.

ACTRA is committed to protecting and supporting members in the face of harassment and discrimination. HAVEN Online provides an incident reporting system and access to counselling.
Incident Reporting: HAVEN Online was developed in partnership with the Directors’ Guild of Canada (DGC) and Canadian Actors’ Equity Association (CAEA) to provide a more user-friendly way for performers to confidentially or anonymously report inappropriate behaviour and harassment in the workplace to their union/guild. As a reminder, members are always welcome to report incidents directly to their local branch, and if you are in immediate danger, please call 911. 
Confidential 24/7 Counselling: ACTRA has worked with AFBS to expand the existing Member and Family Assistance Program (MFAP), so that now all members (Full, Apprentice and AABP), regardless of their Extended Health Care benefit level, may access free, bilingual, 24/7 confidential counselling services by calling 1-844-880-9142.


On June 1, 2019 the Alliance of Canadian Cinema, Television and Radio Artists (ACTRA) and the Directors Guild of Canada (DGC) jointly launched HAVEN (Harassment, Anti-Racism and Violence Emergency Network) Helpline, a bilingual critical incident reporting phone line with the purpose of providing a trauma-informed approach to responding to harassment in the workplace.

On September 1, 2020, Equity joined ACTRA and DGC, and launched the HAVEN Helpline to its members.

The HAVEN Helpline offered 24/7 support and was available for ACTRA, DGC, and Equity members to report harassment incidents related to the workplace and set, while providing confidential counselling services through TELUS Health. The Helpline was jointly funded by ACTRA, DGC, and Equity, with additional financial support from AFBS and Telefilm Canada.

This initiative was spurred by the #MeToo movement, along with commitments made through the Canadian Creative Industries Code of Conduct in 2017-2018, when a coalition of Canadian creative industry stakeholders released a statement committing to zero tolerance for harassment, discrimination, bullying and violence and established working groups to explore the development of a Code of Conduct, safer reporting measures and industry-wide education and training.

In 2023, TELUS Health informed ACTRA that they would no longer be able to provide incident reporting services, confidential counselling, or other support services via the HAVEN Helpline, effective as of February 28, 2024.

In order to maintain continuity and most importantly, improve the service and user experience for our members, ACTRA, DGC and Equity created HAVEN Online, an online hub where users could continue to report inappropriate behaviour in the workplace, and access resources for counselling.

Feedback about HAVEN Online can be directed to actranational@test.actra.ca.